The booking fee is refunded in full when
- We cannot confirm the departure window you selected.
- The price we quote is higher than what the page indicated and you decide not to proceed.
- You cancel within 24 hours of paying it, for any reason at all.
- We are unable to reach you on the number you gave us within three working days.
- A visa is refused for a destination we recommended without flagging a known risk.
The booking fee is adjusted, not refunded, when
You approve the quote and go ahead with the trip. In that case the ₹500 is deducted from your total trip cost, so you never pay it twice.
How refunds are processed
- Refunds are issued to the original payment method — the same UPI ID, card or account. We cannot redirect them elsewhere.
- We initiate the refund within one working day of the request being agreed.
- Your bank or UPI provider then takes 5 to 7 working days to credit it. That leg is outside our control.
- You will receive an email with the refund reference when we initiate it.
Cancelling a confirmed trip
Once you have approved a quote and we have paid suppliers on your behalf, cancellation charges are set by those suppliers, not by us. Airlines, hotels and permit authorities each apply their own scale, and it hardens as the departure date approaches.
Your written confirmation lists the exact cancellation terms for your specific booking before you pay anything beyond the ₹500. We do not add a cancellation charge of our own on top of the supplier's.
How to request a refund
Call or WhatsApp us with your booking reference, or email booking@travelaidnow.com from the address you booked with. A request by any of these routes is treated as received the moment it reaches us, not when we reply.
If anything here raises a question, call the desk rather than reading further. A person will answer it directly.
+91 91134 09518